Submitted by e strauss Answered by Rav Yehonoson Hool
Answer: No. Although they are supposed to provide a regular service, you have no personal contract with them, and so technically speaking they don't owe you anything. If they don't show up, they are not Halachically obliged to pay for your taxi. However, try contacting them directly, and request compensation. If they are willing to give, you may certainly accept!
Submitted by Steve [Shneur] L. Answered by Rav Yehonoson Hool
Answer: I don't know if your complaint to the worldwide office would result in any unjustified penalising of the local branch, but the correct procedure would be to address your complaint to the hotel in Israel and give them the opportunity to make amends before approaching the worldwide office.